Pre-order Rules
To ensure transparency and clarity, we invite you to carefully read the following conditions relating to pre-orders placed on our site.
✅ Pre-order Validity
- The pre-order is considered confirmed only after the payment is completed .
- In case of partial payment (if applicable), confirmation will take place upon payment of the full amount .
📅 Release Date and Shipping
- The release date indicated is the official one provided by the distributor .
- Shipping will take place within 2–3 working days from receipt of the products at our warehouse.
🔄 Mixed Orders (Pre-order + In Stock)
- If your order contains both pre-order and in-stock items, the entire order will ship when all products are available .
- You can request a separate shipment by sending a request via email .
✏️ Changes and Cancellations
- You can change or cancel a pre-order within 48 hours of confirmation .
- After this deadline, the pre-order will be considered binding and cannot be modified .
⏳ Delays and Refunds
- In case of delays by the distributor or cancellation of the product ,
- Inform the customer promptly
- Issue a full refund or a store credit , at the customer's option
⚠️ Limited Products
- Some pre-order items may have limited availability .
- In case of cuts by the distributor, pre-orders will be fulfilled in chronological order .
- Unserved customers will receive a full refund .